Residential Warranty

Specific Exclusions

The above is subject to an area within a 50-kilometre radius of the Solar Build Distributor from where the unit was purchased. Customers outside this area will be subject to any freight costs and any travelling charges incurred by the Solar Build representative carrying out rectification work. An ‘after hours’ service fee will apply to warranty calls made outside of normal business hours. For warranty purposes, typical business hours are classified as the hours from 9.00AM to 5.00PM Monday to Friday (excluding public holidays). To the extent permitted by law Solar Build does not accept liability under this warranty:

1. If any component of the water heater has been installed, repaired, repositioned or modified by a person other than an appropriately qualified person approved by Solar Build in accordance with Solar Build’s installation and maintenance instructions and relevant local and statutory requirements;
2. For loss or damage caused by a fault or defect from installation of water heater;
3. If there is damage to the collector glass by hail or other means;
4. If corrosion has occurred because the anode has not been changed in accordance with the owner’s manual;
5. If a cold-water expansion valve, check valve and strainer is not fitted in areas where mains pressure is likely to exceed 500 kPa;
6. Where a thermosiphon arrestor valve is not fitted in a thermosiphon system;
7. For any damage as a result of any accident, act of God or environmental conditions including but not limited to; excessive moisture, salt air, hail, wind, storms, lightning, floods, infestation by rodents or other vermin;
8. If the water heater is a closed loop system and the water heater’s closed circuit is not filled with heat transfer or antifreeze fluid approved by Solar Build; or the inner cylinder has collapsed as a result of an incorrect filling and/or commissioning procedure; or the addition of water to the closed circuit has not been made in accordance with the water quality specifications (see “water quality” in the installation instruction);
9. For frost damage to Solar Build open loop solar water heaters when installed in a frost prone area without approved frost protection valve(s); or due to temperatures below -5°c; or where a failure of the pump, control system or power supply results in the in-built frost protection system being unable to operate when required;
10. For components not supplied by Solar Build that are used in the installation of Solar Build solar water heaters e.g. Tempering valves, cold water valve assemblies, etc.
11. For extended or implied warranties not formally provided by Solar Build;
12. For external labour or equipment costs (e.g. Cranes and lifting devices) required for repairs;

13. For costs incurred for rectifying faults (or perceived faults) not directly attributed to the Solar Build solar water heater;
14. For travel costs of service agents that exceed 50 kilometres;
15. For all consequential loss or damage arising from defects that can lawfully be excluded;
16. For any other issues not directly attributable to defects in components supplied by Solar Build including:
17. damage caused by incorrect commissioning;
18. leakage from valves not supplied by Solar Build;
19. leakage from the pressure temperature relief valve where the water pressure or temperature exceeds the limits specified in Solar Build’s installation and maintenance instructions;
20. water hammer;
21. external rust on the storage tank;
22. insufficient hot water because:

• the consumer refuses to use the auxiliary booster;
• of an incorrectly set or faulty tempering or mixing valve;
• of faulty or incomplete installation;
• the water heater is too small for its required purpose;
• of insufficient water flow as a result of “water saving” tapware or appliances (for gas water heaters only);
• of undersized gas lines (for gas water heaters only);
• of blown fuses, “tripped” electrical switches or inadequate household electrical wiring;
• of incorrect selection of gas type (gas water heaters only); or
• insufficient water flow caused by debris accumulating in water strainer (gas water heaters only)